CUSTOMER SERVICE INFORMATION:
The Powertec customer service department can answer any questions you may have regarding our products, policies, ordering direct and service. Our customer service hours are 10:30AM - 6:30PM EST or 7:30AM - 3:30PM PST, Monday through Friday.
- For your free Catalog or general product information: Call 1-800 250-6665 or e-mail us at [email protected]
- To place an order: Call 1-800 250-6665 or order direct online.
- For Service information: Call 1-800 250-6665 or e-mail us at [email protected]
Your order is estimated to ship 2-3 BUSINESS days after it is placed. Please allow the full lead time before contacting us about tracking information. We sincerely appreciate your business and appreciate you giving us the opportunity to fulfill your strength and fitness needs.
We take privacy very seriously. We handle your personal information as we wish others would handle ours. Powertec does not share, sell or lease your e-mail address or other information to any 3rd parties. From time to time we may send you unsolicited mail or email regarding new promotions or sales. If you would like to remove your name from these notifications send an email to [email protected] POWERTEC, INC.
I purchased your product from an online store which wasn't www.powertec.com, can you tell me the status?
No, due to our vendor agreements with our dealers, all post-sales service must be answered by the vendor you purchased from.
Will I get my order faster if I order over the phone instead of online?
No, your order is processed within the same time frame whether placed over the phone or via email.
Will my shipment information be emailed to me?
You will receive your order confirmation and tracking information once the order is processed and shipped. Please allow up to 5 business days for us to process and send you your tracking info.
How many days does it take to get my order?
Order processing takes 2-4 business days, and depending on where you are located, the delivery can take up to two weeks.
Can you custom-paint a unit?
No, our items come in standard colors listed at www.powertec.com. Workbench series are available in construction yellow or black.
I live close to your warehouse, can I pick up my order?
Yes, you can pick up your order, but a pick up appointment needs to be arranged with our warehouse personnel. If a rush order and pick up is required, an additional $50.00 fee applies.
Can I get a package deal if I order multiple pieces of equipment for my gym?
Please contact our Customer Service Department for any promotional question. You can contact us via our contact form or call us at (562) 285-5499 and ask to speak to a sales representative.
Do you ship to other countries?
No, we do not ship to other countries. We have international dealers that can help you.
Do you ship to Alaska, Hawaii, or Puerto Rico?
Currently, we do not ship to Puerto Rico, U.S. Virgin Island or Guam. We also do not offer free shipping to Alaska or Hawaii. Please call us at 562-285-5499 for specific rate. Thank you for choosing Powertec.
Do you offer financing?
Yes, through PayPal credit option.
Does the utility bench decline?
Yes, the WB-UB16 a full F.I.D. bench (Flat, Incline, Decline), also are all other bench that came attached to a Powertec machine.
Can I expedite shipping for my product?
Most of our items must be shipped by freight, and cannot be expedited, but you can have same day processing for an additional $50.00. Some of our smaller items can be shipped via FedEx, and can be expedite. Please call our customer service at (562) 285-5499 for more details.
Do you accept purchase orders (Schools and Government)?
We do accept purchase order; payment terms are determined after further review. Please contact our customer representative for more details (562) 285-5499.
Can I receive a delivery on the weekend?
No, our freight carrier deliveries take place during Monday - Friday.
Do you offer Assembly?
No, we do not offer assembly at this point.
Do you ship to APO or FPO addresses?
No we do not ship outside of the continental United States.
Can I purchase the WB-LS without the bench? I already own a bench.
No, the bench is boxed and included with the unit.
Can I retro fit the accessories to my old WB-MS unit?
We have an accessory adaptor model WB-MS10-AA available for $159.00 plus handling and tax if applicable which is recommended for WB-MS's 2008 and 2009 models. WB-MS10 model and newer do not need the adaptor.
What size weight plates can I use?
Only Olympic plates will fit on Powertec equipment. We do offer standard size 1” weight horns as an optional replacement item if you only have standard weight plates.
Can the driver bring my freight inside?
No, for liability reasons, the freight carrier cannot bring your product inside.
Can I sign up to receive emails for sales and promotions?
We currently are planning to roll-out email promotions and newsletter in the near future. In addition, we have promotions that we announce via our website and/or Facebook, Twitter and various social media outlets.
How can I maintain my machine and keep it running smoothly?
You can spray lubricant on Bearings and check your nuts and bolts to make sure they are tight.
How big should my room be to accommodate the WB-MS or WB-LS?
WB-MS should be placed in a room at least 10' x 10' and the WB-LS 10' x 8'.
WB-LPA16 increases the resistsance of the weight that is actually loaded on the device. How much of an increase is that?
Resistance ranges from 25% to 20% from the starting to the finish position of the exercise.
Do you have an online catalog for parts or manuals?
No, we do not have a catalog online for parts. We can send you manuals by email where parts can be identified. You can call our service department or email [email protected] to place your part order.
Will the current accessories fit on your older machines?
As long as there is a vertical tube which already accepts accessories, all current and past accessories will fit.
Is your equipment made of High-Carbon steel?
Most of our machines are made from hot rolled steel. The hot rolled steels is low-carbon steel.
Can the bench which detaches from the WB-LS16 Levergym be used and attached to the WB-PR16?
Yes, the bench can attach to the Power Rack as well as Half Rack, Roller Smith, and the Functional Trainer Deluxe.
How far apart are the holes on the Power Rack?
Does the arm curl come standard with the Multi System?
No, all accessories are sold separately.
How many holes are on the Power Rack?
22 holes are on the Power Rack.
I have an older style WB-MS, can I convert the U-Shape are to an Iso-lateral system?
No, the U-Shape required a smaller diameter steel axis while the Iso-lateral system require a larger diameter steel axis.
How can I obtain a PDF manual for my system?
Please provide us with the system’s serial number or a photo of the system.
If there is no Serial number on my system, how can I identify the model year?
All Powertec machines are covered under the following warranty to the original registered purchaser and for home use ONLY:
- Limited Lifetime warranty on the frame (excludes surface finish).
- Five years warranty on moving frame (excludes surface finish).
- Two years on component parts* (bearings, spring pins and hardwares).
- One year on pads, grips and any other wear/tear parts.
- Shipping charges may not be covered under the warranty.
- Replacement parts may vary in paint color.
Warranties may be voided by abusive use or alterations made to the unit. To obtain warranty service, it may be necessary to return damaged parts to Powertec.
Warranty is to original purchaser only (excluding dealer). Warranty is not Transferable in the event you sell the product.
Upon receipt of your unit(s) please inspect and count all boxes; note any damage, missing boxes or discrepancies on your bill of lading prior to signing for your merchandise.
Any missing parts must be reported within 30 days of receipt of unit(s).
Proof of purchase is required; your sales receipt must show date of purchase.
All warranty parts are shipped free of charge for first 90 days of date of purchase.
If you have any questions regarding your equipment, please feel free to contact our Customer Service Department at (800) 250-6665. Our customer service department is available between the hours of 10:30AM - 6:30PM EST or 7:30AM - 3:30PM PST, Monday through Friday to assist with sales, general product questions or other inquiries. We sincerely appreciate your business and appreciate you giving us the opportunity to fulfill your strength and fitness needs.
As a second owner am I covered under the Powertec warranty?
No, the warranty only covers the first owner.
I am overseas but have an address within the continental U.S can I have my parts shipped to the U.S address?
Yes, we can ship the parts to the U.S address.
Do you recommend altering the system to retrofit a part?
No, as this can cause the systems structure to weaken and potential cause harm to you. Also, any and all modification will VOID our warranty.
What are some attachments that work with your older system?
Because in the past Powertec did not have the number of attachments it currently has we highly recommend you provide us with a photo of the system you own, so that we can advise weather the attachment is compatible.
My order arrived, and I am missing a part, what do I do?
Please provide us with the serial number on the system with your order information to our [email protected]
When will tracking be available for my part order?
Tracking is available 1-2 days from your processed date.
Can Powertec system able to be left outdoor?
No, systems exposed to the elements can be severely damages and unusable. This is considered neglect of the product and will void all warranty.
My system is no longer in production, can Powertec still service my system?
This is on a case by case bases. We must first get the warranty information, check with our factory if the part can be reproduced, or if it can be manufactured by a local agent.
What information will I need to provide for a warranty claim?
You will need to be able to provide answer to these fields:
Serial Number (Can be found on the system or the warranty page in the assembly manual):
Part Needed (per the manual):
Photo Showing the Damage:
Your satisfaction is guaranteed. If you're not 100% satisfied with your purchase, simply contact our Customer Service department at (562) 285-5499 or email us at (Contac Us) within 30 days of receipt for a Return Merchandise Authorization (RMA) number. Refund is less all shipping, handling and restocking fee.
To receive the maximum possible refund, returned merchandise must follow these conditions:
- You must receive a RMA number from Powertec before shipping the product to us.
- The unit(s) must be shipped back "Freight Prepaid" to our California location
- The merchandise must be returned within the Satisfaction Period specified.
- Products returned without a RMA number will not be refunded or credited and will be discarded.
- Your return shipment must be postmarked no later than two (2) weeks after we have provided your RMA number.
- Products must be returned and arrived in like new condition in their original cartons.
- Must be packaged in original condition with all accessories and materials included.
- Returned merchandise will be either restocked, recycled or discarded. We will not ship back any returned merchandise.
- Refunds do not include shipping and handling or restocking fee.
- Powertec will automatically charges a 20% restocking fee on any returns or up to 100% of the purchase price if inspection determined the unit(s) to be unsatisfactory due to missing component parts or poor repackaging causing damage to the returned merchandise.
Powertec defines an unauthorized return as any merchandise returned to our facilities without a valid and current RMA number issued by us. Failure to properly mark packages with a valid RMA number, or allowing an RMA number to expire, will cause Powertec, Inc. to consider a return unauthorized. Any merchandise returned without a RMA number will not be subject to a refund or credit and Powertec will discard the product. The customer assumes all shipping and handling charges for any unauthorized return.
ORDER CANCELLATION POLICY
Your order begins processing as soon as you click the order is submitted. After submission, it may be possible to cancel your order by calling us directly. Once your order has been packed and shipped, it cannot be canceled. IMPORTANT: Any attempts to cancel your order after it moves into the shipping process does not guarantee the order will not be shipped. All cancellations are subjected to a 10% processing and handling fee.
If you change your mind about the order or we are unable to stop your order, you can return any unwanted items in accordance with our return policy.
Refused or undeliverable shipments will automatically be subjected to a 20% re-stocking fee and customer will be responsible for all freight charges.
I purchased my Powertec equipment through a dealer. Can I return to you?
No, you need to contact the dealer for their return polices.
Can I cancel an order without penalty?
No, orders canceled are subject to a 10% cancellation fee if cancelled prior to shipment.
Refused shipments will be charged a 20% restocking fee plus all freight charges incurred.
Returned shipments will be charged a minimum 20% restocking fee plus all freight charges incurred. If freight is not received in good order, up to 100% restocking fee may apply.
What type of delivery options do you offer?
1. FedEx delivery for smaller items, packages are delivered to the door.
2. Common Carrier delivery is used for most larger items. Deliveries require an appointment, and someone must be home to remove boxes from the back of the truck and inspect for any damage prior to signing for delivery.